Under Law No. 144/2015 of September 8, consumers have the right to resort to Alternative Dispute Resolution (ADR) entities to resolve disputes out of court. This mechanism allows for a faster, more effective, and less costly resolution of conflicts between consumers and suppliers of goods or services.
Consumers can contact one of the following recognized ADR entities:
For more information, visit the website of the Centro de Arbitragem de Conflitos de Consumo at www.consumidor.pt.
